What clients say
In their own words — small business owners across KL
We ask clients to describe their experience honestly, including the parts that took longer than expected or required adjustment. These are their accounts.
Back to Home40+
Businesses worked with
4.8
Average satisfaction score
92%
Managing tools independently
2024
Operating since
Client reviews
What they told us
Amirah Mustaffa
Cafe owner, Bangsar
The assistant they set up for us handles the "what time do you open" and "do you have vegetarian options" questions every single day. My staff stopped dreading those repeat messages. Setup took closer to two weeks because we needed a few rounds of wording adjustments, but Nadia was patient about it.
May 2025 · Friendly Enquiry Helper
Roslan Hamidon
Print shop owner, Petaling Jaya
I was spending an embarrassing amount of time each week copying enquiry emails into a draft reply folder and then writing nearly identical responses. The task lightening work they did reduced that considerably. It took four weeks and there were a couple of tools that didn't quite fit — they swapped them out without fuss.
April 2025 · Routine Task Lightening
Yuen Li
Nail salon owner, Mont Kiara
The numbers dashboard was a big adjustment for me — I'd never looked at my booking patterns that way before. The first version they built had too many columns and I felt overwhelmed looking at it. They reworked it to just show three things I actually care about. That version I open every Monday now.
May 2025 · Clear Numbers Overview
Sharifah Balkis
Homewear retailer, Chow Kit
I run the shop alone most days, so spending time answering WhatsApp while a customer is at the counter felt rude. The assistant they set up holds things until I have a moment. It doesn't sound robotic either — I reviewed every reply before they activated it. Straightforward experience.
May 2025 · Friendly Enquiry Helper
Kelvin Wong
Accounting firm, Shah Alam
The task lightening work focused mainly on how we process client document requests, which was eating a lot of our admin time. Results were modest but real — probably saved us three to four hours a week in total. The written guide was genuinely useful and my assistant found it easy to follow.
April 2025 · Routine Task Lightening
Nor Aisyah Osman
Florist & event decorator, Damansara
Siti was our main contact and she checked in at every stage — before, during, and after. Nobody tried to upsell me on anything I hadn't asked about. I took the numbers dashboard and now I can actually see which months are slow before they arrive, which helps me plan staffing.
May 2025 · Clear Numbers Overview
Longer accounts
Three client journeys in more detail
Case Study · Bangsar Cafe
The situation
A three-table cafe with one full-time staff member was receiving 30 to 40 WhatsApp messages per day asking about opening hours, the weekend menu, and whether walk-ins were welcome. The owner was responding from behind the counter.
What we did
We spent one session reviewing the most common incoming messages, then drafted a reply set in the owner's own tone. After two rounds of revision, we connected it to their WhatsApp Business account and reviewed it live for a week before the full handover.
How it changed things
The assistant now handles approximately 65% of incoming messages without manual intervention. The owner's review time dropped from around 40 minutes to under 10 minutes per day. Setup took 11 days.
"The first week I kept checking my phone expecting to need to step in. I didn't have to as often as I expected. That was a pleasant realisation." — Amirah M.
Case Study · Event Florist, Damansara
The situation
A florist handling corporate and wedding accounts had sales data in three places — a spreadsheet, a point-of-sale system, and a handwritten order book. She had no way to see whether certain months were consistently quieter or whether specific order types were growing.
What we did
We reviewed all three data sources and consolidated them into a single feed. The dashboard we built shows monthly order volume, average order size, and the split between event and regular orders — in a format that takes about two minutes to read each week.
How it changed things
The owner now sees three months ahead in terms of likely order patterns. She used this information to hire a part-time assistant before a busy period rather than during it. Setup ran five and a half weeks — slightly over the estimate due to data cleaning.
"I didn't expect the data to be useful so quickly. I thought I'd need months to trust it. It turned out I was already using it to plan within the first month." — Nor Aisyah O.
Case Study · Small Print Business, Petaling Jaya
The situation
A print and stationery shop was receiving 15 to 20 email enquiries daily, each requiring a personalised reply with pricing based on quantity and finish. The owner estimated he spent nearly two hours on this each morning before opening the shop floor.
What we did
We mapped the common enquiry patterns and built a first-draft reply tool that pulls from his pricing sheet. He now reviews a draft rather than writing from scratch. The tool flags enquiries that fall outside the standard pricing so he can handle those manually.
How it changed things
Reply time moved from approximately two hours to around 35 minutes per day. He found one tool we initially suggested didn't suit his workflow — we replaced it in week three without additional charge. The full project took four weeks.
"My mornings feel different now. I'm not dreading the inbox. That's the honest summary." — Roslan H.
Contact Suria AI
Phone
+60 12-408 7263Address
Lorong Maarof 12, 59000 Bangsar, Kuala Lumpur
Working Hours
Mon – Fri: 9:00 am – 6:00 pm
Saturday: 10:00 am – 2:00 pm
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