Terms & Conditions

1. About These Terms

These Terms and Conditions govern the relationship between Suria AI ("we", "us", "our") and any person or business ("you", "the client") who engages our services or uses our website at {{DOMAIN}}. By submitting an enquiry, entering into a service agreement, or continuing to use this website, you agree to these terms.

Suria AI provides AI integration consulting services for small businesses in Malaysia. These terms apply to all three of our current services: the Friendly Enquiry Helper, Routine Task Lightening, and Clear Numbers Overview.

2. Our Services

Each engagement begins with a conversation to understand your needs. We will provide a written scope of work before any paid work begins. This scope will describe:

• The service to be delivered and its components
• The estimated timeline
• The agreed fee
• Any materials or access you will need to provide

We aim to work at a pace that feels manageable for your business. If circumstances change during an engagement — on your side or ours — we will communicate openly and adjust accordingly.

3. Fees and Payment

Our current service fees are as follows:

• Friendly Enquiry Helper — RM 610
• Routine Task Lightening — RM 1,020
• Clear Numbers Overview — RM 1,380

Payment terms will be set out in your individual scope of work. We typically invoice in two stages: a portion at the start of the engagement and the remainder upon completion. We accept bank transfer. All fees are in Malaysian Ringgit and are inclusive of any applicable taxes unless stated otherwise.

If a project scope changes materially during the engagement due to factors outside our original estimate, we will discuss this with you before proceeding and will not charge additional fees without your written agreement.

4. Your Responsibilities

To complete your project, we will need certain things from you. These may include:

• Access to the platforms or accounts relevant to the service
• Examples of customer communications or data records (where applicable)
• Timely feedback at key review stages
• Attendance at one or more brief walkthrough sessions

Delays caused by late provision of required materials may affect the estimated timeline. We will let you know as soon as we anticipate a delay.

5. Intellectual Property

Any work we produce specifically for your engagement — including configured tools, written documentation, and dashboards — becomes yours upon full payment. We retain the right to use general methodologies, approaches, and non-client-specific knowledge developed during our work.

You are responsible for ensuring that any content, data, or materials you provide to us are yours to share and do not infringe any third-party rights.

6. Confidentiality

We treat all information shared with us during an engagement as confidential. We will not disclose your business data, customer information, or internal processes to any third party, except as required to deliver your service (such as using a platform to configure a tool on your behalf) or where required by law.

We ask that you treat any Suria AI documentation, methodology, or materials provided to you as confidential and not share them with third parties without our agreement.

7. Limitation of Liability

We take care in everything we deliver, but we cannot guarantee specific business outcomes from the use of AI tools. Results will depend on factors including how the tools are used, the quality of input data, and your business environment — factors that are partly outside our control.

Our liability for any claim arising from a service engagement is limited to the fee paid for that engagement. We are not liable for indirect losses, loss of profit, or consequential damages.

8. Cancellation and Refunds

If you wish to cancel an engagement after work has begun, please let us know in writing. We will invoice for the work completed to that point at a fair pro-rata rate. If work has not yet started, any deposit paid will be refunded in full.

If we are unable to complete a project due to circumstances on our side, we will refund any fees paid for work not yet delivered.

9. Third-Party Tools and Platforms

Some of our services involve connecting or configuring third-party platforms (such as messaging tools or analytics services). We are not responsible for the availability, terms, or pricing changes of those third-party services. We will inform you of any third-party tools involved before work begins.

10. Changes to These Terms

We may update these terms from time to time. The current version will always be available on this page. For active client engagements, we will notify you of any material changes before they take effect.

11. Governing Law

These terms are governed by the laws of Malaysia. Any disputes arising from a service engagement that cannot be resolved by mutual agreement will be subject to the jurisdiction of the Malaysian courts.

12. Contact

If you have questions about these terms, please get in touch:

Suria AI
Lorong Maarof 12, 59000 Bangsar, Kuala Lumpur, Malaysia
Email: info@{{DOMAIN}}
Phone: +60 12-408 7263